Strategic Customer Success Manager — Adoption & Growth

Workday; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Workday is seeking a Customer Success Manager for Workday Adaptive Planning. You will act as a trusted advisor, ensuring customers derive maximum value from our planning solutions, quantifying outcomes, and driving adoption across their teams.

You will collaborates with Sales, Services and Product to develop strategic goals, manage renewals, and identify growth opportunities while maintaining customer health and advocating for customers to ensure ongoing value.

Responsibilities

• Establish trusted advisor relationship across the customer organization to ensure value from Workday products and services.
• Monitor and facilitate the customer's adoption of Workday Adaptive Planning features and align with their business needs.

Job description

Workday is seeking a Customer Success Manager for Workday Adaptive Planning. You will act as a trusted advisor, ensuring customers derive maximum value from our planning solutions, quantifying outcomes, and driving adoption across their teams.

You will collaborates with Sales, Services and Product to develop strategic goals, manage renewals, and identify growth opportunities while maintaining customer health and advocating for customers to ensure ongoing value.