Strategic Customer Success Manager

Fortive; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

ServiceChannel, the leading cloud-based service automation platform for facilities management, is seeking a Customer Success Manager to support customers, drive product adoption, advocacy, and retention across our platform.

You will develop a deep understanding of each customer's business, facilities, operations, priorities, and desired outcomes, translating those goals into value. The CSM will own the customer journey and foster long-term partnerships across the platform.

Responsibilities

• Support customers and coordinate product adoption, advocacy, retention and outcomes (e.g., improved utilization, standard methodologies, and expanded use of our products).
• Develop a deep understanding of each customer's business, facilities, operations, priorities, and desired outcomes, connecting those goals to ServiceChannel capabilities.
• Own the overall customer success relationship and collaborate cross-functionally to advocate for customers, coordinate resources, identify risks and opportunities.

Job description

ServiceChannel, the leading cloud-based service automation platform for facilities management, is seeking a Customer Success Manager to support customers, drive product adoption, advocacy, and retention across our platform.

You will develop a deep understanding of each customer's business, facilities, operations, priorities, and desired outcomes, translating those goals into value. The CSM will own the customer journey and foster long-term partnerships across the platform.