Strategic Customer Success Manager, SaaS Growth

ServiceChannel; United States; On-site; USD 76,000 - 126,000; Full time

Job summary

ServiceChannel, part of Fortive, is seeking a Customer Success Manager to support customers, drive product adoption, and ensure outcomes across facilities, operations, and procurement. You will partner with cross-functional teams to connect customer goals with platform capabilities.

The role emphasizes proactive engagement, success planning, risk management, and expansion opportunities. You will build deep customer relationships, monitor health, and deliver measurable value while advancing the

Qualifications

• Experience in Customer Success, SaaS Account Management, client services, facilities technology, or another relevant customer-facing role.

Responsibilities

• Build trusted, long-term relationships with customer stakeholders across facilities, operations, procurement, finance, IT, and other relevant areas of the organization.

Skills

Customer Success

SaaS Management

Client Services

Facilities Technology

Communication Skills

Relationship Mgmt

Cross-functional Collaboration

Executive Communication

Project Management

English Proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

ServiceChannel, part of Fortive, is seeking a Customer Success Manager to support customers, drive product adoption, and ensure outcomes across facilities, operations, and procurement. You will partner with cross-functional teams to connect customer goals with platform capabilities.

The role emphasizes proactive engagement, success planning, risk management, and expansion opportunities. You will build deep customer relationships, monitor health, and deliver measurable value while advancing the