Bilingual Client Success Manager | EN/ES/PT

Relx Plc; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Client Success Specialist - Trilingual (English, Spanish and Portuguese) based in Houston, TX. You will manage a portfolio, build deep customer relationships, and drive retention, satisfaction and product adoption across teams.

Travel as needed to client sites and events to ensure measurable success. Ideal candidates are fluent in English, Spanish, and Portuguese with strong communication skills and experience in customer success or account management.

Qualifications

• Fluent English, Spanish, and Portuguese.

Responsibilities

• Deliver Customer Success engagement strategy for a portfolio of accounts.
• Build trusted relationships and understand customer goals and workflows.
• Collaborate across ICIS to improve retention, satisfaction, product adoption and growth.
• Use data and insights to drive engagements and monitor impact.
• Travel to visit customers or represent ICIS at events when required.

Skills

English

Spanish

Portuguese

Tools

Microsoft Office Suite

Salesforce

Job description

ICIS is seeking a Client Success Specialist - Trilingual (English, Spanish and Portuguese) based in Houston, TX. You will manage a portfolio, build deep customer relationships, and drive retention, satisfaction and product adoption across teams.

Travel as needed to client sites and events to ensure measurable success. Ideal candidates are fluent in English, Spanish, and Portuguese with strong communication skills and experience in customer success or account management.