Global Customer Success Manager

RELX International; Houston (TX); On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Customer Success Manager to deliver engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

You will travel to visit customers or represent ICIS at events as needed, maintaining stakeholder maps and customer personas to drive value-driven engagements. Fluency in English, Portuguese, and Spanish is required.

Qualifications

• Client-facing experience in Customer Success, Account Management, or related role.
• Strong verbal and written communication with the ability to influence stakeholders and build relationships across global teams.
• Excellent time management, project management, and multitasking skills.
• Proactive and self-directed, able to work independently with minimal supervision.
• Experience using Microsoft Office; Salesforce is a plus.
• Fluent in English, Portuguese, and Spanish.

Responsibilities

• Proactively help customers achieve their desired business outcomes by understanding their models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.
• Collaborate with account managers to ensure an excellent client experience, focusing on retention, satisfaction, and product adoption.
• Develop a deep understanding of assigned accounts and identify engagement opportunities; work cross-functionally to ensure impactful engagements.
• Establish and maintain strong relationships with client contacts, deliver engagements, and identify whitespace and growth opportunities.
• Use data and insights to drive engagements, monitor their impact on customer outcomes, and support continuous improvement.

Skills

Fluent English

Portuguese

Spanish

Client-facing

Communication

Time management

Project management

Tools

Microsoft Office

Salesforce

Teams

Job description

ICIS is seeking a Customer Success Manager to deliver engagement strategy for a portfolio of accounts. You will build trusted relationships, understand customer goals, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.

You will travel to visit customers or represent ICIS at events as needed, maintaining stakeholder maps and customer personas to drive value-driven engagements. Fluency in English, Portuguese, and Spanish is required.