Global Customer Success Manager — Multilingual & Growth

Talent Octopusventures; Texas; On-site; USD 45,000 - 74,000; Full time

Job summary

ICIS is seeking a Customer Success Manager to lead the engagement strategy for a portfolio of accounts in the United States. You will build trusted relationships, understand client goals, and collaborate across ICIS to improve retention, satisfaction, and growth.

Fluent English, Portuguese and Spanish are required, with client-facing experience in Customer Success or Account Management. Some travel to visit customers may be needed; country-specific benefits are offered.

Qualifications

• Fluent English, Portuguese and Spanish required.
• Client-facing experience in Customer Success, Account Management, or related role.
• Strong written and verbal communication with ability to influence stakeholders across global teams.
• Time management, project management, and multitasking skills.
• Self-directed, able to work independently and manage multiple priorities.
• Experience with Outlook, Excel, PowerPoint and Teams; Salesforce a plus.

Responsibilities

• Proactively help customers achieve their business goals by understanding their models and engaging in value-based conversations.
• Collaborate with account managers to ensure excellent client experiences, focusing on retention and product adoption.
• Develop understanding of assigned accounts and identify engagement opportunities cross-functionally.
• Establish and maintain relationships with client contacts and identify growth opportunities.
• Use data and insights to drive engagements and measure impact on customer outcomes.
• Build stakeholder maps, personas, workflows, and coordinate with internal/external teams to deliver outcomes.
• Capture customer feedback and develop value statements and testimonials.

Skills

English

Portuguese

Spanish

Microsoft Office

Salesforce

Tools

Microsoft Office

Salesforce

Job description

ICIS is seeking a Customer Success Manager to lead the engagement strategy for a portfolio of accounts in the United States. You will build trusted relationships, understand client goals, and collaborate across ICIS to improve retention, satisfaction, and growth.

Fluent English, Portuguese and Spanish are required, with client-facing experience in Customer Success or Account Management. Some travel to visit customers may be needed; country-specific benefits are offered.