Strategic Customer Success Leader

Speedrun Talent Network; United States; A distancia; USD 90.000 - 150.000; Jornada completa

Descripción de la vacante

ChartHop is seeking a Senior Customer Success Manager to join our Customer Experience team. You will be the strategic partner our customers rely on to drive real business outcomes — not just platform adoption.

You'll own the full customer relationship, from implementation handoff through renewal and expansion, and serve as a trusted advisor to HR, Finance, and People leaders at organizations of all sizes. You will manage a book of mid-market to enterprise accounts, drive retention, and align

Formación

• 5+ years in Customer Success, SaaS consulting, or a related field.
• Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
• Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders
• Experience with SaaS implementations, project management, and cross-functional collaboration
• Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
• Proficiency translating customer needs into product feedback and strategic recommendations
• Experience at a high-growth startup (nice to have)

Responsabilidades

• Own the full customer relationship from implementation handoff through renewal and expansion
• Build and maintain relationships with executive buyers and multiple stakeholders across accounts
• Drive risk mitigation and renewal strategy
• Define and track customer success metrics tied to business goals
• Advise product and engineering with customer feedback and trends
• Lead enablement and onboarding for admins and users

Conocimientos

Enterprise relationships

Renewals & negotiations

SaaS implementations

Executive stakeholder management

Cross-functional collaboration

Descripción del empleo

ChartHop is seeking a Senior Customer Success Manager to join our Customer Experience team. You will be the strategic partner our customers rely on to drive real business outcomes — not just platform adoption.

You'll own the full customer relationship, from implementation handoff through renewal and expansion, and serve as a trusted advisor to HR, Finance, and People leaders at organizations of all sizes. You will manage a book of mid-market to enterprise accounts, drive retention, and align