Senior Customer Success Lead — Growth, Retention & Strategy

Remote Genie; États-Unis; À distance; USD 100 000 - 150 000; Plein temps

Résumé du poste

ChartHop is seeking a Senior Customer Success Manager to partner with HR, Finance, and People leaders, driving business outcomes beyond simple adoption. You will own relationships from implementation handoff to renewal and expansion, maintaining executive-level engagement and a strategic, risk-aware stance.

You’ll guide ongoing adoption, define success metrics tied to business goals, and collaborate with Sales, Support, and Product to deliver measurable outcomes for diverse customers.

Qualifications

• 5+ years in Customer Success, SaaS consulting, or related field.
• Proven track record owning enterprise relationships, renewals, and negotiations.
• Strong executive presence with C-suite and VP-level stakeholders.
• Experience with SaaS implementations and cross-functional collaboration.
• Ability to map complex workflows across People, Finance, Recruiting.

Responsabilités

• Own a book of 20–25 accounts, largely mid-market with some enterprise.
• Build relationships with executive buyers and key stakeholders to reduce turnover risk.
• Lead renewal discussions and own renewal strategy and execution.
• Navigate escalations quickly, flag risks, and coordinate internal resolution.
• Define metrics tied to customer goals beyond platform usage.
• Onboard, train, and coach customers to operate ChartHop independently.

Connaissances

Customer Success

Account Management

Executive relationships

Cross-functional collaboration

Project management

Renewals

Description du poste

ChartHop is seeking a Senior Customer Success Manager to partner with HR, Finance, and People leaders, driving business outcomes beyond simple adoption. You will own relationships from implementation handoff to renewal and expansion, maintaining executive-level engagement and a strategic, risk-aware stance.

You’ll guide ongoing adoption, define success metrics tied to business goals, and collaborate with Sales, Support, and Product to deliver measurable outcomes for diverse customers.