Strategic Customer Success Leader

Oracle Corporation; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Oracle Corporation in the United States seeks a Customer Success Executive to lead strategic partnerships, drive value realization, and ensure long-term success for Oracle Health solutions across a defined customer portfolio.

You will collaborate with product, services, support, and sales to ensure high retention, strong adoption, and growth while maintaining executive relationships and guiding strategic initiatives. This role demands strong business acumen and exceptional communication skills.

Qualifications

• Strong business acumen and executive communication skills.
• Ability to navigate complex environments and align stakeholders.
• Focus on retention, adoption, and value realization.
• Experience leading strategic reviews and long-term planning.

Responsibilities

• Develop and maintain relationships with senior customer executives as trusted advisor.
• Lead strategic business reviews, roadmaps, and long-term planning.
• Drive adoption and measurable outcomes aligned to customer goals and contracts.
• Monitor health signals, mitigate risks, and coordinate action plans.
• Orchestrate cross-functional collaboration to deliver cohesive customer experience.
• Develop and execute customer success plans and governance structures.
• Influence renewals, expansion cycles, and value-based selling motions.
• Mentor junior team members and contribute to organizational development.

Skills

Executive relationship management

Strategic partnership

Customer success leadership

Cross-functional collaboration

Risk management

Job description

Oracle Corporation in the United States seeks a Customer Success Executive to lead strategic partnerships, drive value realization, and ensure long-term success for Oracle Health solutions across a defined customer portfolio.

You will collaborate with product, services, support, and sales to ensure high retention, strong adoption, and growth while maintaining executive relationships and guiding strategic initiatives. This role demands strong business acumen and exceptional communication skills.