Strategic Customer Success Leader

Alchemer; Louisville (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and disability coverages

401(k) with per-payroll match

Unlimited time off

Twelve paid company holidays

Job summary

Alchemer is seeking an Account Manager to oversee a portfolio of customers in the US, driving renewals, adoption, and expansion. You will partner with sales to close opportunities and ensure a superior customer experience.

Responsibilities include maintaining a health dashboard, guiding contract renewals, and delivering executive business reviews with customers to maximize retention and value.

Qualifications

• 2+ years in Account Management or Customer Success.
• Domain knowledge in customer experience or business process automation.
• Experience with Fortune 1000 customers.
• Strong track record of meeting quota via upselling and renewals.
• Outstanding presentation skills.

Responsibilities

• Maintain and nurture a subset of Alchemer customers through all lifecycle stages.
• Own the renewals cycle and guide pricing/onboarding.
• Maintain a customer health dashboard with key metrics.
• Develop best practices to drive adoption of Alchemer’s products.
• Establish a trusted advisor relationship with customers.
• Identify workflow and customer-experience improvements and drive change management.
• Plan and deliver program and executive business reviews.
• Ensure customer satisfaction, sustain retention, and identify expansion opportunities.
• Collaborate with Sales to close expansion opportunities.

Skills

Account management

Customer success

Presentation skills

Project management

Upselling & renewals

Fortune 1000 experience

Job description

Alchemer is seeking an Account Manager to oversee a portfolio of customers in the US, driving renewals, adoption, and expansion. You will partner with sales to close opportunities and ensure a superior customer experience.

Responsibilities include maintaining a health dashboard, guiding contract renewals, and delivering executive business reviews with customers to maximize retention and value.