Strategic Customer Success Lead - Digital Ops

Baker Hughes Company

Houston (TX)

On-site

USD 140,000 - 210,000

Full time

8 days ago

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Benefits offered by this job

Private medical care

Life & disability insurance

401k / retirement plan

Wellbeing programs

Job summary

Baker Hughes is seeking a Digital Technology Senior Manager - Digital Operations to lead customer success for the Leucipa platform in the US market. The role partners with customers to realize measurable value, drive adoption of workflows and AI/ML capabilities, and coordinate with product, delivery, and support teams to ensure successful outcomes.

You will guide executive stakeholders, manage governance reviews, and identify expansion opportunities across assets and fields while aligning with

Qualifications

Bachelor's degree in engineering, computer science, or related field; minimum of 5 years in systems administration or equivalent.
Experience in oil & gas or digital transformation programs preferred.
Experience with production optimization workflows and AI/ML capabilities is a plus.

Responsibilities

Develop and manage customer success plans aligned with business outcomes.
Define and track KPIs, value drivers, and expected outcomes; lead reviews with executives.
Drive adoption of Leucipa workflows, dashboards, and AI/ML capabilities; coordinate training and change management.
Maintain governance meetings and success reviews; identify risks and mitigation actions.
Coordinate cross-functional teams to deliver customer requirements and resolve issues.
Identify opportunities for expansion and renewals; contribute to account health and retention strategies.