Customer Success Leader, Digital Operations

Baker Hughes Gruppe; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Life insurance & disability

401k/retirement plan

Flexible benefits

Job summary

Baker Hughes seeks a Leucipa Customer Success Manager - Operations in Houston to drive customer value from the Leucipa platform. You will partner with delivery, product, support, and commercial teams to ensure adoption, risk reduction, and renewals.

Responsibilities include governance, KPI tracking, executive reviews, and cross-functional coordination. A bachelor’s degree and 5+ years in systems administration or related fields are preferred.

Qualifications

• Bachelor’s degree in engineering, computer science, petroleum or related field.

Responsibilities

• Develop and manage customer success plans aligned with business objectives.
• Define and track KPIs, value drivers, and outcomes.
• Lead value realization reviews and executive business reviews.
• Ensure achievement of operational, production, efficiency and sustainability targets.
• Establish measurable success criteria and communicate progress to stakeholders.
• Drive adoption of Leucipa workflows, dashboards, AI/ML capabilities, and optimization apps.
• Monitor platform utilization and identify engagement opportunities.
• Coordinate training, enablement and change management activities.
• Promote best practices and success stories across customer organizations.
• Support adoption through collaboration with implementation and change management teams.

Skills

Consultation & influence

Strategic relationships

Customer advocacy

Outcome-based selling

Governance & reporting

Cross-functional leadership

Project coordination

Executive presentations

Education

Bachelor’s degree in engineering, computer science, or related

Tools

Analytics tools

CSM platforms

Job description

Baker Hughes seeks a Leucipa Customer Success Manager - Operations in Houston to drive customer value from the Leucipa platform. You will partner with delivery, product, support, and commercial teams to ensure adoption, risk reduction, and renewals.

Responsibilities include governance, KPI tracking, executive reviews, and cross-functional coordination. A bachelor’s degree and 5+ years in systems administration or related fields are preferred.