Industrial Service Project Lead: Customer & Delivery

Baker Hughes Holdings LLC; Lufkin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Baker Hughes—a global energy technology company—is seeking a Service Project Manager to lead complex service projects from order handoff through warranty, interfacing with customers and cross-functional teams. You’ll oversee execution, contract fulfillment, and financial performance, with risk management and stakeholder coordination at the core.

The role emphasizes proactive issue resolution, on-time delivery, and strong customer satisfaction in an industrial environment.

Qualifications

• Bachelor's degree required; alternative qualification accepted with 2+ years of PM/operational/field service experience.
• Experience managing projects in an industrial environment.
• Strong customer relationship management and stakeholder engagement.
• Demonstrated project financial management with budgeting and invoicing.
• Excellent analytical and problem-solving abilities.
• Ability to organize, prioritize, and manage multiple tasks and milestones.
• Strong presentation, communication, and interpersonal skills.

Responsibilities

• Serving as the primary customer contact by resolving specification and commercial issues, managing correspondence, providing regular project updates, and ensuring customer satisfaction.
• Managing contract fulfillment and project execution from OTR handoff through the warranty period.
• Managing and reporting all project financials, including budgets, costs, margins, invoicing, and collections.
• Identifying, assessing, and managing project risks while driving mitigation plans and resolution activities.
• Managing project deliverables, claims, contract modifications, margin enhancement initiatives, and project closeout activities.
• Ensuring on-time project delivery in accordance with contractual requirements and customer expectations.
• Analyzing customer order specifications and communicating project requirements to extended project teams.
• Responding promptly to technical and commercial inquiries from customers and internal stakeholders.
• Coordinating the resolution of non-conformances and ensuring compliance with contractual quality requirements.
• Collaborating with customers and cross-functional teams to support seamless project execution.
• Monitoring project milestones, deliverables, risks, and priorities to achieve business objectives.
• Supporting customer requirements through site visits and project reviews as needed.
• Providing responsive customer support, including occasional after-hours and weekend support when required.
• Driving continuous communication between stakeholders to ensure transparency and project alignment.

Skills

CRM

Stakeholder mgmt

Financial mgmt

Analytical skills

Project leadership

ERP/Oracle

Education

Bachelor's degree in an accredited university or college

High School Diploma/GED with 2+ years PM/operational/field service experience

Tools

Oracle ERP

Job description

Baker Hughes—a global energy technology company—is seeking a Service Project Manager to lead complex service projects from order handoff through warranty, interfacing with customers and cross-functional teams. You’ll oversee execution, contract fulfillment, and financial performance, with risk management and stakeholder coordination at the core.

The role emphasizes proactive issue resolution, on-time delivery, and strong customer satisfaction in an industrial environment.