Customer Success Lead: Drive Adoption & Growth

Recentive Analytics Inc.; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

401(k) matching

Learning stipends

Collaborative culture

Job summary

A leading analytics firm based in California seeks a Customer Success Lead to foster relationships with clients and maximize the value they derive from the platforms. This role involves driving adoption, building playbooks for engagement, and serving as the key point of contact for customer inquiries. Ideal candidates will have strong communication skills, a pragmatic approach, and a track record of successfully managing enterprise relationships. Flexible work arrangements may be available.

Qualifications

• Proven history of engaging with users to maintain and grow enterprise relationships.
• Able to work through ambiguity and make thoughtful decisions.
• Strong focus on delivering solutions with a mindset rooted in data.

Responsibilities

• Drive adoption, retention, and growth with well-known brands.
• Build playbooks and systems for effective customer engagement.
• Serve as the primary contact for customer queries and support.

Skills

High Integrity + Clear Communication

Lead with Pragmatism

Track Record of Success

Self-Directed

Boots on the Ground

Job description

A leading analytics firm based in California seeks a Customer Success Lead to foster relationships with clients and maximize the value they derive from the platforms. This role involves driving adoption, building playbooks for engagement, and serving as the key point of contact for customer inquiries. Ideal candidates will have strong communication skills, a pragmatic approach, and a track record of successfully managing enterprise relationships. Flexible work arrangements may be available.