Strategic Customer Success & Growth Manager

Softengine; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Softengine is an ERP partner with over two decades of experience and an SAP Premier Partner. We seek an experienced Customer Success/Account Manager to serve as the primary contact for assigned customer accounts in the United States and drive long-term value realization.

You will lead adoption and engagement programs, develop plans for at-risk accounts, and identify upsell opportunities while preparing executive-ready presentations and QBRs for client leadership.

Qualifications

• 8+ years in Customer Success, Account Management, or client-facing roles.
• Experience managing enterprise or mid-market customer relationships.
• Strong executive communication and presentation skills.
• Proven ability to manage multiple accounts simultaneously.
• Experience with CRM and customer success tools.
• Bachelor's degree required.
• SAP Business One Certification – Sales.
• Travel up to 15%.

Responsibilities

• Serve as primary point of contact for assigned customer accounts.
• Drive customer adoption, engagement, and long-term value realization.
• Develop success plans and remediation strategies for at-risk accounts.
• Identify opportunities for upsell, cross-sell, renewals, and expanded services.
• Prepare executive-ready presentations, QBRs, and account summaries.

Skills

Executive communication

Account management

Customer success

Enterprise/mid-market experience

Education

Bachelor's degree

SAP Business One Certification – Sales

Tools

CRM software

Job description

Softengine is an ERP partner with over two decades of experience and an SAP Premier Partner. We seek an experienced Customer Success/Account Manager to serve as the primary contact for assigned customer accounts in the United States and drive long-term value realization.

You will lead adoption and engagement programs, develop plans for at-risk accounts, and identify upsell opportunities while preparing executive-ready presentations and QBRs for client leadership.