Customer Success/Account Manager

Softengine; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Softengine is an ERP partner with over two decades of experience and an SAP Premier Partner. We seek an experienced Customer Success/Account Manager to serve as the primary contact for assigned customer accounts in the United States and drive long-term value realization.

You will lead adoption and engagement programs, develop plans for at-risk accounts, and identify upsell opportunities while preparing executive-ready presentations and QBRs for client leadership.

Qualifications

• 8+ years in Customer Success, Account Management, or client-facing roles.
• Experience managing enterprise or mid-market customer relationships.
• Strong executive communication and presentation skills.
• Proven ability to manage multiple accounts simultaneously.
• Experience with CRM and customer success tools.
• Bachelor's degree required.
• SAP Business One Certification – Sales.
• Travel up to 15%.

Responsibilities

• Serve as primary point of contact for assigned customer accounts.
• Drive customer adoption, engagement, and long-term value realization.
• Develop success plans and remediation strategies for at-risk accounts.
• Identify opportunities for upsell, cross-sell, renewals, and expanded services.
• Prepare executive-ready presentations, QBRs, and account summaries.

Skills

Executive communication

Account management

Customer success

Enterprise/mid-market experience

Education

Bachelor's degree

SAP Business One Certification – Sales

Tools

CRM software

Job description

Responsibilities

• Serve as primary point of contact for assigned customer accounts
• Drive customer adoption, engagement, and long-term value realization
• Develop success plans and remediation strategies for at-risk accounts
• Identify opportunities for upsell, cross-sell, renewals, and expanded services
• Prepare executive-ready presentations, QBRs, and account summaries

Requirements

• 8+ years in Customer Success, Account Management, or client-facing roles
• Experience managing enterprise or mid-market customer relationships
• Strong executive communication and presentation skills
• Proven ability to manage multiple accounts simultaneously
• Experience with CRM and customer success tools
• Bachelor's degree required
• SAP Business One Certification – Sales
• Travel up to 15%

Preferred Qualifications

• SaaS, ERP, technology, or professional services industry experience
• Experience conducting Executive Business Reviews (QBRs)
• Knowledge of customer adoption, retention, and renewal strategies

About the Company

Softengine is an ERP partner with over two decades of experience, an SAP Business One Premier Partner and Acumatica Cloud ERP Gold Partner.