Remote Strategic Customer Success & Account Manager

Softengine; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Softengine, Inc. is seeking a strategic Customer Success / Account Manager to guide client relationships through their lifecycle, ensuring adoption, retention, and growth from ERP and analytics solutions.

You will partner with delivery, sales, and support teams to align on goals and risk mitigation while driving measurable business outcomes. The ideal candidate brings extensive enterprise experience, executive communication skills, and a proactive approach to expansion opportunities within

Qualifications

• 8+ years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles.
• Experience managing enterprise or mid-market customer relationships.
• Strong executive communication and presentation skills.
• Proven ability to manage multiple accounts and priorities simultaneously.
• Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar platforms.
• Bachelor’s degree required.
• SAP Business One Certification – Sales.
• Travel up to 15%

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong relationships with executive sponsors, business stakeholders, and end users
• Develop a deep understanding of client business goals, operational challenges, and success metrics
• Conduct regular customer touchpoints, strategic reviews, and account health assessments
• Act as a customer advocate internally to ensure alignment across delivery, support, sales, and leadership teams

Skills

Customer success

Account management

Executive communication

Relationship building

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Gainsight

Zendesk

Job description

Softengine, Inc. is seeking a strategic Customer Success / Account Manager to guide client relationships through their lifecycle, ensuring adoption, retention, and growth from ERP and analytics solutions.

You will partner with delivery, sales, and support teams to align on goals and risk mitigation while driving measurable business outcomes. The ideal candidate brings extensive enterprise experience, executive communication skills, and a proactive approach to expansion opportunities within