Strategic ServiceNow Customer Success Executive

ServiceNow; Kirkland (WA); Sur place; USD 166 000 - 290 000; Plein temps

Résumé du poste

ServiceNow is seeking a Senior Customer Success Executive to own post‑sale relationships with executive stakeholders and maximize long‑term value and renewal potential. You will drive adoption, align with business strategy, and mentor delivery teams to ensure successful multi‑workstream transformations acrossImpact accounts.

You will partner with senior customer stakeholders, identify risk, and help shape strategic plans while coordinating with Sales and Delivery teams to ensure outcomes align

Qualifications

• Significant experience collaborating with senior IT and business leaders with a track record of translating strategy into value using ServiceNow technology.
• PMP preferred; project management experience required.
• ServiceNow experience is required.
• 15+ years in client-facing roles with focus on account management, consulting or transformation leadership.

Responsabilités

• Lead high‑complexity transformations in strategic customers and ensure governance and value delivery.
• Identify professional services opportunities through product capabilities road mapping and adoption analysis.
• Partner with Impact team members to create executive-ready narratives.
• Shape customer organizational strategy by identifying trends and aligning delivery with market demands.
• Standardize delivery methodologies and ensure governance and quality standards across projects.
• Mentor other Customer Success resources on transformation best practices.

Connaissances

Executive leadership

Strategic thinking

Stakeholder management

AI integration

Risk management

Formation

15+ years client-facing experience in account management/consulting/transformation leadership

Outils

ServiceNow

Project management (PMP)

Description du poste

ServiceNow is seeking a Senior Customer Success Executive to own post‑sale relationships with executive stakeholders and maximize long‑term value and renewal potential. You will drive adoption, align with business strategy, and mentor delivery teams to ensure successful multi‑workstream transformations acrossImpact accounts.

You will partner with senior customer stakeholders, identify risk, and help shape strategic plans while coordinating with Sales and Delivery teams to ensure outcomes align