Strategic Enterprise Customer Success Executive

Servicenow; Addison (TX); Remote; USD 140,000 - 230,000; Full time

Job summary

ServiceNow seeks a senior Customer Success Executive to lead post-sales transformation within major accounts. You will partner with C-level executives to drive long-term value, orchestrate delivery, and oversee strategy with internal teams and partners.

The role emphasizes risk mitigation, renewal optimization, and revenue expansion in a global, enterprise environment. You will work across functions to align roadmaps, set measurable milestones, and champion innovative solutions that accelerate

Qualifications

• Experience leading large-scale digital business transformations.
• Trusted advisor to C-level executives in enterprise settings.
• Proven governance, strategy and execution across cross-functional teams.
• Track record building and leading Customer Success or Consulting teams.
• Strong business acumen and problem-solving for complex objectives.
• Ability to collaborate across a global organization.

Responsibilities

• Lead post-sales transformation and align offerings to customer goals.
• Partner with executives to deliver long-term value and renewals.
• Identify risks and develop strategies to overcome barriers.
• Drive KPIs: adoption, health, renewals, satisfaction, and expansion.
• Foster strategic alignment with ServiceNow leaders and customers.
• Champion innovation and continuous learning within the team.

Skills

Executive leadership

Digital transformation

Governance & strategy

Cross-functional leadership

C-level relationships

Customer success

Adaptability

Execution focus

Collaboration & communication

Business acumen

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow seeks a senior Customer Success Executive to lead post-sales transformation within major accounts. You will partner with C-level executives to drive long-term value, orchestrate delivery, and oversee strategy with internal teams and partners.

The role emphasizes risk mitigation, renewal optimization, and revenue expansion in a global, enterprise environment. You will work across functions to align roadmaps, set measurable milestones, and champion innovative solutions that accelerate