Strategic Customer Success Executive: C-Level Impact

ServiceNow, Inc.; Vienna (VA); On-site; USD 148,000 - 231,000; Full time

Job summary

ServiceNow, Inc. is seeking a seasoned Customer Success Executive to lead post-sales transformation for top accounts in a fast-paced, AI-driven environment.

You will partner with C-level executives to align ServiceNow solutions with strategic goals and drive measurable business outcomes. Responsibilities include managing a portfolio, coordinating cross-functional resources, and ensuring renewals and expansion while mitigating risks and promoting value realization across digital transformation

Qualifications

• 12+ years experience in management consulting, industry leadership, solution consulting, or similar in tech-enabled business transformation.
• Strong experience building trusted relationships with C-level leaders, including in regulated banking/financial services.
• Leadership in large-scale strategic accounts; proven ability to build and lead CS/consulting teams.
• Business acumen to align solutions with customer objectives and measurable outcomes.
• Experience across functions and matrixed environments.
• Experience advising on AI integration into business processes and decision-making.
• Adaptability to rapidly changing environments and new challenges.
• Ability to create repeatable processes for scalable execution.
• Excellent communication and influencing across a global org.
• Deep customer focus and understanding of needs and motivations.

Responsibilities

• Drive post-sales transformation and align offerings with customer goals.
• Collaborate with Account Executives on pre- and post-sales strategies.
• Identify and mitigate risks to customer success and value realization.
• Guide customer success team to achieve adoption, health, renewals, and expansion KPIs.
• Build strategic alignment with ServiceNow leaders and incorporate feedback.
• Advocate for innovative solutions and continuous learning across the team.

Skills

BA/BS degree

12+ years exp

C-level relationships

Leadership

Business acumen

Cross-functional

Financial services

AI strategy

Adaptability

Execution focus

Collaboration

Customer focus

Education

BA/BS degree

Tools

ServiceNow certifications

Job description

ServiceNow, Inc. is seeking a seasoned Customer Success Executive to lead post-sales transformation for top accounts in a fast-paced, AI-driven environment.

You will partner with C-level executives to align ServiceNow solutions with strategic goals and drive measurable business outcomes. Responsibilities include managing a portfolio, coordinating cross-functional resources, and ensuring renewals and expansion while mitigating risks and promoting value realization across digital transformation