Strategic Post-Sales Customer Success Executive

ServiceNow; Vienna (VA); Hybrid; USD 148,000 - 231,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for top accounts, aligning offerings with client goals and driving measurable business outcomes. You will partner with executives, orchestrate resources, and ensure renewal and value realization across digital transformation initiatives.

You will guide customer success strategy, collaborate with Account Executives, and manage risk while focusing on adoption, health, and expansion to deliver long-term value.

Qualifications

• Educational background: BA/BS degree or equivalent required.
• Experience: 12+ years in management consulting or technology-enabled business transformation.
• C-level relationships: track record with C-level leaders in regulated banking or financial services.
• Leadership: leading large strategic accounts and high-performing teams.
• Business acumen: solving complex problems with measurable outcomes.
• Cross-functional: experience across multiple functions in matrixed environments.
• Financial services experience: regulated banking/FS exposure.
• AI and strategic thinking: advising on AI integration and value realization.
• Adaptability: thrive in rapidly changing environments.
• Execution: scalable processes with hands-on delivery.
• Collaboration: effective across a global organization.
• Customer focus: deep understanding of client needs and outcomes.

Responsibilities

• Drive post-sales success and align ServiceNow offerings with customer goals.
• Collaborate with Account Executives on pre- and post-sales strategies.
• Identify and mitigate risks to ensure value realization.
• Guide KPIs: adoption, health, renewals, satisfaction, expansion.
• Foster strategic alignment with ServiceNow leaders and customers.
• Advocate for innovation and continuous learning within the team.

Skills

C-level relationships

Leadership

Strategic thinking

Communication

Education

BA/BS degree or equivalent

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for top accounts, aligning offerings with client goals and driving measurable business outcomes. You will partner with executives, orchestrate resources, and ensure renewal and value realization across digital transformation initiatives.

You will guide customer success strategy, collaborate with Account Executives, and manage risk while focusing on adoption, health, and expansion to deliver long-term value.