Strategic Enterprise Customer Success Executive

ServiceNow; Addison (TX); Hybrid; USD 150,000 - 190,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for our strategic accounts. You will partner with C-level executives, align ServiceNow’s platform with business goals, and drive long-term value through successful delivery and governance.

You will collaborate with Account Executives, manage risk, guide KPIs, and champion innovation across global teams. The ideal candidate has deep enterprise experience, 12+ years in related roles, and a proven ability to scale

Qualifications

• Experience leading large-scale digital transformations for enterprise clients.
• Minimum 12 years in management consulting or leadership roles.
• Proven ability to build C-level relationships and cross-functional teams.

Responsibilities

• Own post-sales transformation and align offerings to client goals.
• Partner with Account Executives to deliver long-term value.
• Identify risks and develop strategies to realize value.
• Drive KPIs: adoption, health, renewals, satisfaction, expansion.
• Foster executive alignment and continuous improvement.
• Lead innovation and learning, encourage agility.
• Set measurable milestones and refine plans.

Skills

Executive leadership

C-level relationships

Strategic account management

Digital transformation

AI in work processes

Education

BA/BS or equivalent

Master’s degree preferred

Tools

CRM systems

AI-powered tools

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for our strategic accounts. You will partner with C-level executives, align ServiceNow’s platform with business goals, and drive long-term value through successful delivery and governance.

You will collaborate with Account Executives, manage risk, guide KPIs, and champion innovation across global teams. The ideal candidate has deep enterprise experience, 12+ years in related roles, and a proven ability to scale