Strategic Enterprise Customer Success Executive

SmartRecruiters, Inc.; Addison (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for top accounts. You will align offerings to client goals, manage risk, and drive long-term value with C-level executives and strategic partners.

The role emphasizes governance, strategy, and cross-functional collaboration in a rapidly evolving tech landscape. You will partner with Account Executives to craft integrated strategies, propel renewals, and identify expansion opportunities while guiding a

Qualifications

• Experience leading large-scale digital business transformations.
• Proven ability to drive customer success at an enterprise level.
• Strong governance, strategy and execution across cross-functional teams.

Responsibilities

• Drive post-sales transformation and align offerings to customer goals.
• Collaborate with Account Executives on integrated pre- and post-sales strategies.
• Identify and mitigate risks to ensure value realization and renewals.
• Lead KPIs: adoption, technical health, renewals, satisfaction, expansion.
• Build strategic alignment with ServiceNow leaders and customer executives.
• Champion innovation and learning while enabling scalable execution.
• Set clear success metrics and adjust plans to meet milestones.

Skills

Leadership

C-level relationships

Strategic account leadership

Cross-functional collaboration

Execution discipline

AI integration mindset

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales transformation for top accounts. You will align offerings to client goals, manage risk, and drive long-term value with C-level executives and strategic partners.

The role emphasizes governance, strategy, and cross-functional collaboration in a rapidly evolving tech landscape. You will partner with Account Executives to craft integrated strategies, propel renewals, and identify expansion opportunities while guiding a