Customer Success Manager, Japan — DevSecOps Adoption Lead

Rozgoo; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

GitLab is seeking a Customer Success Manager to help customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, CI/CD, and DevSecOps best practices.

In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and collaborate with cross-functional teams to ensure success.

Responsibilities

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
• Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
• Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
• Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.

Job description

GitLab is seeking a Customer Success Manager to help customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, CI/CD, and DevSecOps best practices.

In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and collaborate with cross-functional teams to ensure success.