Strategic Customer Success & Accounts Manager

Molex; Lisle (IL); On-site; USD 75,000 - 100,000; Full time

Job summary

Molex in Lisle, IL is seeking a Customer Success/Account Manager to coordinate day-to-day with assigned customers, manage orders from entry to fulfillment, and partner with procurement, operations, and program teams.

You will monitor delivery performance, drive proactive reviews, and escalate risks while ensuring accurate order status reporting; a bachelor’s degree and 3-5 years in customer-facing roles are required, with B2B manufacturing experience preferred.

Qualifications

• A bachelor’s degree, associate degree, technical education, or equivalent practical experience in customer success operations.
• 3-5 years of experience in customer service, account management, customer success, order management, sales operations, supply chain/customer operations, or a related customer-facing role.
• Experience managing multiple customer priorities, deadlines, and escalations simultaneously.
• Experience working cross-functionally with Operations, Planning, Sales, Finance, and/or Quality.
• B2B manufacturing, technology, electronics, or another complex fulfillment environment experience.
• Ability to interpret operational and customer order data, manage competing priorities, and influence cross-functional teams to drive solutions and provide meaningful customer updates.

Responsibilities

• Serve as the primary day-to-day coordination point for assigned customers following qualification and production launch.
• Build trusted relationships with customer procurement, operations, supply chain, and program teams.
• Understand customer business priorities, production schedules, service expectations, and critical delivery requirements.
• Maintain an overall account-health view that includes delivery performance, open issues, order risks, and customer concerns.
• Lead proactive customer touchpoints and periodic order or account reviews.
• Represent the voice of the customer internally and communicate customer priorities, risks, and expected outcomes.
• Provide end-to-end Purchase Order (PO) execution and fulfillment oversight for assigned accounts.
• Monitor customer POs from order entry through production, shipment, invoicing, and closure.
• Monitor VCD and On-Time Delivery (OTD) performance; identify potential misses and coordinate recovery actions with Planning, Operations, Logistics, and other functional owners.
• Maintain clear visibility to backlog, committed dates, delivery changes, constraints, and customer priorities.
• Provide customers with regular, accurate, and concise order-status reporting.
• Coordinate PO-level prioritization with customers and internal teams when capacity, material, or production constraints exist.
• Identify orders requiring escalation and ensure recovery plans include clear owners, target dates, and a customer communication cadence.
• Coordinate PO changes, expedites, pushouts, cancellations, and delivery adjustments through the appropriate functions.
• Invoice & Billing Coordination
• Monitor PO-level invoicing and billing status for assigned customers.
• Coordinate with Finance, Customer Service, and the customer to resolve invoice discrepancies, billing holds, PO mismatches, and documentation issues.
• Track billing actions that could affect shipment, payment, or customer satisfaction.
• Provide visibility to unresolved billing issues while Finance retains ownership of accounting, credit, and financial controls.
• Act as the customer-facing coordination point for fulfillment, delivery, and production-related issues.
• Ensure significant customer issues have a functional owner, recovery plan, target date, and communication cadence.
• Escalate risks before they become customer-impacting events whenever possible.
• Partner with Quality on customer issues while Quality retains ownership of investigation, root cause, and corrective action.
• Drive follow-up and visibility until customer-impacting issues are closed.

Skills

Customer success

Account management

Order management

Cross-functional teamwork

B2B manufacturing

Data interpretation

Education

Bachelor's degree or equivalent

Tools

CRM systems

ERP systems

Job description

Molex in Lisle, IL is seeking a Customer Success/Account Manager to coordinate day-to-day with assigned customers, manage orders from entry to fulfillment, and partner with procurement, operations, and program teams.

You will monitor delivery performance, drive proactive reviews, and escalate risks while ensuring accurate order status reporting; a bachelor’s degree and 3-5 years in customer-facing roles are required, with B2B manufacturing experience preferred.