Strategic Customer Solutions Specialist

Socket.dev; Laconia (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Customer Solutions Specialist to partner with customers, manage orders, and analyze demand and scheduling requirements. You will coordinate with supply chain, manufacturing, sales, and procurement to resolve issues and improve efficiency.

The role emphasizes building trusted relationships, leveraging data and reporting to drive customer satisfaction, and requires strong communication, technical aptitude, and problem-solving abilities.

Qualifications

• Strong interpersonal, relationship-building and customer-facing communication skills.
• Advanced problem-solving and critical-thinking abilities.
• Ability to translate data into actionable business recommendations.
• Strong analytical capabilities with experience interpreting trends, KPIs, and operational metrics.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, Data analysis and reporting, Charts.
• Experience with ERP, CRM, or business intelligence platforms preferred.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Comfortable presenting business insights and performance metrics to customers and internal leadership.
• High attention to detail with a strong sense of ownership and accountability.

Responsibilities

• Develop and maintain strong customer relationships through proactive communication and account management.
• Analyze customer demand patterns, forecasts, inventory positions, and order trends to support business decisions.
• Utilize Excel, ERP systems, and reporting tools to identify opportunities, mitigate risks, and improve customer outcomes.
• Serve as the primary point of contact for customer inquiries, order management, delivery performance, and issue resolution.
• Collaborate with supply chain, production, purchasing, and sales teams to balance customer requirements with operational capabilities.
• Coordinate with customers and internal departments to address service, quality, and delivery issues and ensure timely resolution.
• Support continuous improvement initiatives through process analysis and recommendations for increased efficiency and customer satisfaction.
• Leverage CRM, ERP, and reporting systems to maintain accurate customer records and performance metrics.
• Identify risks, anticipate customer needs, and recommend proactive solutions.
• Attend all meetings and trainings as scheduled.

Skills

Interpersonal skills

Customer-facing communication

Problem solving

Critical thinking

Data interpretation

Data analytics

Excel advanced

Pivot Tables

VLOOKUP/XLOOKUP

Data reporting

Charts

ERP

CRM

BI platforms

Prioritization

Presentation skills

Attention to detail

Ownership

Education

Bachelor's degree in Business or related field

Equivalent experience considered

Tools

ERP

CRM

BI platforms

Job description

Socket.dev is seeking a Customer Solutions Specialist to partner with customers, manage orders, and analyze demand and scheduling requirements. You will coordinate with supply chain, manufacturing, sales, and procurement to resolve issues and improve efficiency.

The role emphasizes building trusted relationships, leveraging data and reporting to drive customer satisfaction, and requires strong communication, technical aptitude, and problem-solving abilities.