CX Specialist: Growth, Collaboration & Impact

Socket.dev; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Benefits package

Job summary

Socket.dev in Atlanta, GA is seeking a customer care specialist to deliver outstanding service across phone, email, and live chat, partnering with business clients to resolve issues, enter and track orders, and build lasting customer relationships in a fast-paced setting.

You will respond professionally, troubleshoot and escalate when needed, maintain accurate CRM data, and collaborate with teammates to meet service level targets while upholding a high standard of communication and

Qualifications

• Minimum of 3 years of customer service or support experience, preferably in a high-volume, business-to-business (B2B) environment.
• Experience in a call center or support environment handling 70-100+ customer contacts per day via phone, email, and/or live chat.
• Strong verbal and written communication skills with excellent listening and problem solving abilities.
• High attention to detail and accuracy, especially in data entry and order processing.
• Proficient in Microsoft Office, especially Excel, and comfortable working in CRM/ERP systems.
• Ability to manage time effectively, prioritize tasks, and stay organized in a fast-paced setting.
• Team-oriented, dependable, and receptive to feedback and learning.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

Skills

Customer service

Communication skills

Time management

Attention to detail

Phone & live chat support

Tools

CRM/ERP systems

MS Excel

MS Office

Job description

Socket.dev in Atlanta, GA is seeking a customer care specialist to deliver outstanding service across phone, email, and live chat, partnering with business clients to resolve issues, enter and track orders, and build lasting customer relationships in a fast-paced setting.

You will respond professionally, troubleshoot and escalate when needed, maintain accurate CRM data, and collaborate with teammates to meet service level targets while upholding a high standard of communication and