Remote Bilingual Customer Service Specialist

Socket.dev; Watsonville (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Socket.dev is seeking a Customer Service Specialist for a remote position. You will handle customer inquiries via email, phone, and chat, processing orders, managing subscriptions, and answering product questions.

The role emphasizes first-class service, issue resolution, and product knowledge across channels (Pro, Retail, Ecom & Marketplace). Six months to one year of related experience is preferred.

Qualifications

• Bilingual in English and Spanish.
• Experience delivering customer service via phone, email, and chat.
• Proficiency with MS Office, Zendesk and Shopify.

Responsibilities

• Respond to customer inquiries in a professional, timely manner via email, phone and chat.
• Resolve product or service issues by clarifying the complaint and determining the best solution.
• Share product knowledge and assist with product selection.

Skills

MS Office

Zendesk

Shopify

Phone handling

Spanish bilingual

Customer service

Communication

Tools

SAP (beneficial)

Job description

Socket.dev is seeking a Customer Service Specialist for a remote position. You will handle customer inquiries via email, phone, and chat, processing orders, managing subscriptions, and answering product questions.

The role emphasizes first-class service, issue resolution, and product knowledge across channels (Pro, Retail, Ecom & Marketplace). Six months to one year of related experience is preferred.