Strategic Customer Solutions Director (Logistics)

RXO Inc.; Southfield (MI); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Pre-tax accounts

Disability insurance

Life insurance

EAP

Career development

Paid time off

Job summary

RXO Inc. seeks a Customer Solutions Director in Managed Transportation to lead client relationships, drive value, and push continuous improvement across operations and technology.

You will own strategic accounts, perform complex data analyses, and coordinate across Ops, Procurement, and Solutions Engineering to deliver measurable results.

This role requires 7+ years in logistics and a managerial track record, with a willingness to travel up to 25% as needed.

Qualifications

• 7 years of logistics experience.
• Experience in a managerial role.
• Experience analyzing complex data, processes, policies, and systems.

Responsibilities

• Develop methods to meet customer needs and serve as primary contact.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews to assess service needs and usage trends.
• Engage customers via CIRs and drive value across operations, procurement, and technology.
• Support Sales to grow FUM for Managed Transportation.
• Build and maintain strategic multi-level customer relationships.
• Monitor revenue by customer and take action to meet commitments.
• Help develop integration plans for client and company initiatives.
• Meet objectives in financial performance, service, and relationships.

Skills

Client relationships

Strategic thinking

Leadership

Data analysis

Operations metrics

Education

Bachelor's degree in Management or Logistics

Job description

RXO Inc. seeks a Customer Solutions Director in Managed Transportation to lead client relationships, drive value, and push continuous improvement across operations and technology.

You will own strategic accounts, perform complex data analyses, and coordinate across Ops, Procurement, and Solutions Engineering to deliver measurable results.

This role requires 7+ years in logistics and a managerial track record, with a willingness to travel up to 25% as needed.