Director of Customer Solutions & Growth

RXO Inc.; Southfield (MI); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Pre-tax accounts

Disability & Life Insurance

EAP

Career & Leadership Development

Paid time off

Job summary

RXO Inc. is seeking a Director, Customer Solutions in Managed Transportation to lead client relationships, meet or exceed expectations, and drive continuous improvement across functional areas to deliver customer value.

You will develop strategic multilevel relationships, conduct account reviews, drive CIRs, and collaborate with Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology to meet service and financial objectives.

Qualifications

• 7 years of logistics experience
• Experience in a managerial role
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

Responsibilities

• Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

Job description

RXO Inc. is seeking a Director, Customer Solutions in Managed Transportation to lead client relationships, meet or exceed expectations, and drive continuous improvement across functional areas to deliver customer value.

You will develop strategic multilevel relationships, conduct account reviews, drive CIRs, and collaborate with Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology to meet service and financial objectives.