Strategic Customer Solutions Director

RXO Inc.; Naperville (IL); Vor Ort; USD 150.000 - 160.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Paid time off & holidays

401(k) with company match

Health insurance

Tuition reimbursement

Employee Assistance Program

Zusammenfassung

RXO Inc. is seeking a Director, Customer Solutions in Managed Transportation to lead client relationships, surpass client expectations, and drive value through improved operations and service innovations.

You will develop and oversee strategic initiatives, perform analyses, and collaborate with cross-functional teams to deliver measurable outcomes while guiding a team in a fast-paced, growth-focused environment.

Qualifikationen

• 7+ years of logistics experience.
• Experience in a managerial role.
• Experience performing complex analyses of data, processes, policies, procedures and/or systems.

Aufgaben

• Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

Kenntnisse

Logistics management

Client relationship management

Data analysis

Strategic thinking

Ausbildung

Bachelor's degree in Management or Logistics

Jobbeschreibung

RXO Inc. is seeking a Director, Customer Solutions in Managed Transportation to lead client relationships, surpass client expectations, and drive value through improved operations and service innovations.

You will develop and oversee strategic initiatives, perform analyses, and collaborate with cross-functional teams to deliver measurable outcomes while guiding a team in a fast-paced, growth-focused environment.