Director, Customer Solutions – Managed Transportation

RXO Inc.; Naperville (IL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Dent Care Flexible Spending Account

Commuter Spending Account

Health Reimbursement Arrangement

Job summary

RXO is a leading provider of transportation solutions. RXO is seeking a Customer Solutions Director in Managed Transportation to strengthen client relationships and deliver operational value across the organization.

You will drive improvements across Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology while guiding strategic account initiatives and ensuring client satisfaction.

Qualifications

• 7 years of logistics experience
• Experience in a managerial role
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

Responsibilities

• Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

Skills

Logistics experience

Managerial experience

Data analysis

Education

Bachelor's degree in Management or Logistics

Job description

RXO is a leading provider of transportation solutions. RXO is seeking a Customer Solutions Director in Managed Transportation to strengthen client relationships and deliver operational value across the organization.

You will drive improvements across Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology while guiding strategic account initiatives and ensuring client satisfaction.