Director, Customer Solutions - Managed Transportation

RXO Inc.; Michigan; On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Career and Leadership Development

Job summary

RXO Inc. in the United States is hiring a Customer Solutions Director for our Managed Transportation division. You will lead client relationships, drive operational efficiencies, and oversee strategic improvements to deliver value for customers across multiple teams.

The role emphasizes managing complex analyses, strategic reviews, and cross-functional collaboration with Operations, Procurement, and Technology. Travel up to 25% is expected.

Qualifications

• 7 years of logistics experience.
• Experience in a managerial role.
• Experience performing complex analyses of data, processes, policies, procedures and/or systems.

Responsibilities

• Develop effective methods to meet customer needs and serve as the primary customer contact for initiatives and issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews to assess service needs and usage trends.
• Engage customers through continuous improvement roadmaps (CIRs) across Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute components of sales to startup action plans and support Sales to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover needs and decision maker behaviors.
• Monitor revenue by customer and take action with stakeholders to meet commitments.
• Participate in creating integration plans to support client and company initiatives.
• Meet objectives in financial performance, service, innovation, solutions, and relationships.

Skills

Logistics experience

Management experience

Data analysis

Education

Bachelor's degree in Management or Logistics

Job description

RXO Inc. in the United States is hiring a Customer Solutions Director for our Managed Transportation division. You will lead client relationships, drive operational efficiencies, and oversee strategic improvements to deliver value for customers across multiple teams.

The role emphasizes managing complex analyses, strategic reviews, and cross-functional collaboration with Operations, Procurement, and Technology. Travel up to 25% is expected.