Director, Customer Solutions - Managed Transportation

RXO, Inc.; Southfield (MI); Presencial; USD 130.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, dental, and vis

401(k) retirement plan with up to 5%

Pre-tax accounts

Company-paid disability and life insur

Employee Assistance Program (EAP)

Career and Leadership Development Pro

Paid time off, holidays, and volunteer

Descripción de la vacante

RXO, Inc. in Southfield, MI, is seeking a Director, Customer Solutions in Managed Transportation to lead client relationships and deliver value through effective operational solutions.

The role emphasizes driving continuous improvement across Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology, while meeting or exceeding client expectations and revenue targets.

Formación

• 7+ years of logistics experience.
• Experience in a managerial role.
• Experience performing complex analyses of data, processes, policies, procedures and/or systems.

Responsabilidades

• Serve as the primary customer contact on new initiatives and/or high-level critical issues.
• Drive operational efficiencies to improve service and financial performance.
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis.
• Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas - Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
• Execute individually assigned components of sales to startup action plans - Support Sales teams to grow FUM for Managed Transportation.
• Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
• Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
• Participate in developing integration plans to support client and company initiatives.
• Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.

Conocimientos

Logistics experience

Managerial experience

Data analysis

Educación

Bachelor's degree in Management or Logistics

Descripción del empleo

RXO, Inc. in Southfield, MI, is seeking a Director, Customer Solutions in Managed Transportation to lead client relationships and deliver value through effective operational solutions.

The role emphasizes driving continuous improvement across Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology, while meeting or exceeding client expectations and revenue targets.