Strategic Customer Solutions Lead

Westrock Company, Inc.; South Brunswick (NJ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with company match

Paid vacation time & holidays

Life Insurance & AD&D

Disability Insurance

Tuition Reimbursement

Job summary

Westrock Company, Inc. is seeking a Customer Service Specialist to handle inbound inquiries, maintain customer accounts, and process orders for strategic accounts. This onsite role supports sales with timely communication on schedules, delays, and quotes.

The position requires an AA degree (or equivalent) and 3+ years of related experience, with strong data entry and MS Office skills. Some travel and occasional overtime are possible.

Qualifications

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required.
• Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting deadlines in a dynamic environment.
• Proven analytical skills and strong communication skills.

Responsibilities

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provide prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gather input, evaluate, and make recommendations from a technical standpoint concerning cost, production schedule, order entry, etc.
• Use creative problem solving to achieve sales and customer objectives.
• Identify cost saving opportunities for accounts to improve profitability.
• Initiate, track, organize, prioritize, and monitor multiple projects through development, production, and fulfillment.
• Prepare quotation requests for estimators and present quotes for customers; review costing and invoicing.

Skills

Communication

Project management

Data entry

MS Office

Fluency in English

Education

Associate degree (AA)

Tools

AS400

Job description

Westrock Company, Inc. is seeking a Customer Service Specialist to handle inbound inquiries, maintain customer accounts, and process orders for strategic accounts. This onsite role supports sales with timely communication on schedules, delays, and quotes.

The position requires an AA degree (or equivalent) and 3+ years of related experience, with strong data entry and MS Office skills. Some travel and occasional overtime are possible.