Strategic Customer Service Rep: Own Churn, Upsell & Growth

Jamdanceacademy; Temecula (CA); Presencial; USD 79.000 - 113.000; Jornada completa

Descripción de la vacante

PayPal in Temecula, CA is seeking a mid-level Customer Service Representative to own the customer journey from pitch to close, while balancing service with revenue growth.

You will collaborate with product and marketing teams, help reduce churn, and drive upsell and renewals with existing accounts. You will maintain the brand voice in every interaction and ensure the sales pipeline aligns with marketing promises.

Formación

• Collaborator who makes mid-level reviews smoother.
• Proven leadership guiding mid-level initiatives.
• Storytelling instincts turn data into decisions.
• Demonstrated knack for making values-led work manageable.
• Reliability to handle hard assignments.
• Comfort owning numbers that can move outcomes.

Responsabilidades

• Pitch PayPal at $79,000 - $113,000 value.
• Dig into churn reduction funnels and fix the vanishing step.
• Trade weekly notes with product on Temecula buyer requests.
• Drive upsell and renewal conversations with existing PayPal accounts.
• Carry the brand voice into every call and caption.
• Close the gap between marketing promises and sales delivery.
• Wire Escalation Management and Genesys Cloud to hand leads.

Conocimientos

Collaborator

Leadership

Storytelling

Values-led

Reliability

Number ownership

Descripción del empleo

PayPal in Temecula, CA is seeking a mid-level Customer Service Representative to own the customer journey from pitch to close, while balancing service with revenue growth.

You will collaborate with product and marketing teams, help reduce churn, and drive upsell and renewals with existing accounts. You will maintain the brand voice in every interaction and ensure the sales pipeline aligns with marketing promises.