Customer Service Representative PayPal Temecula, CA

Jamdanceacademy; Temecula (CA); On-site; USD 79,000 - 113,000; Full time

Job summary

PayPal in Temecula, CA is seeking a mid-level Customer Service Representative to own the customer journey from pitch to close, while balancing service with revenue growth.

You will collaborate with product and marketing teams, help reduce churn, and drive upsell and renewals with existing accounts. You will maintain the brand voice in every interaction and ensure the sales pipeline aligns with marketing promises.

Qualifications

• Collaborator who makes mid-level reviews smoother.
• Proven leadership guiding mid-level initiatives.
• Storytelling instincts turn data into decisions.
• Demonstrated knack for making values-led work manageable.
• Reliability to handle hard assignments.
• Comfort owning numbers that can move outcomes.

Responsibilities

• Pitch PayPal at $79,000 - $113,000 value.
• Dig into churn reduction funnels and fix the vanishing step.
• Trade weekly notes with product on Temecula buyer requests.
• Drive upsell and renewal conversations with existing PayPal accounts.
• Carry the brand voice into every call and caption.
• Close the gap between marketing promises and sales delivery.
• Wire Escalation Management and Genesys Cloud to hand leads.

Skills

Collaborator

Leadership

Storytelling

Values-led

Reliability

Number ownership

Job description

This mid-level Customer Service Representative role at PayPal hands you a territory, a $79,000 - $113,000 ceiling, and the freedom to own both. Honestly, the draw is the ownership: $79,000 - $113,000 and contract hours come standard, but the sales marketing reins are the real prize.

Key Responsibilities

• Pitch PayPal at $79,000 - $113,000 value without apologizing for the price
• Dig into Churn Reduction funnels and fix the step where buyers vanish
• Trade weekly notes with product on what Temecula buyers keep requesting
• Drive upsell and renewal conversations with existing PayPal accounts
• Carry the brand voice into every cold call and every caption
• Close the gap between what marketing promises and sales delivers
• Wire Escalation Management and Genesys Cloud together so marketing hands sales clean leads

What You'll Bring

• A collaborator who makes the mid-level review feel less like an exam
• Proven leadership experience guiding mid-level-level initiatives
• Storytelling instincts that turn data into a decision
• Demonstrated knack for making the values-led feel manageable
• The kind of reliability that earns you the hard assignments
• Comfort owning a number that goes up or down because of you

Recognized for our solutions-focused work in sales marketing, PayPal continues to grow its presence across CA. The PayPal promise is plain: clear expectations, real autonomy, and zero surprise reviews.

Compensation lands at $79,000 - $113,000, mentorship is built in, and the path from here to senior sales marketing work is mapped, not vague.

We just reopened this Customer Service Representative req and are eager to meet new people.

Pair your Problem Solving with our Genesys Cloud-heavy team and watch what PayPal can build.