Strategic Merchant Growth Manager

PayPal Inc.; Austin (TX); Hybrid; USD 94,000 - 139,000; Full time

Benefits offered by this job

generous paid time off

healthcare coverage for you and your.f

Job summary

PayPal Austin team is seeking an experienced account-focused professional to manage day-to-day merchant relationships, support onboarding and drive revenue through retention and expansion. The role partners with product, engineering, and operations to deliver seamless customer experiences and strategic account plans across PayPal solutions.

The ideal candidate has 5+ years in account management or sales within payments, strong e-commerce knowledge, and a proven track record of high-value account

Qualifications

• 5+ years of experience in account management, client success, or sales, ideally within payments or financial services industries.
• Deep understanding of e-commerce, merchant services, and payment solutions.
• Experience in the travel, entertainment, media, everyday spending, and QSR segments is highly preferred.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

Responsibilities

• Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
• Support Account Manager with operational and administrative tasks to ensure account success.
• Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
• Drive new business prospecting and support Account Manager's prospecting efforts.
• Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Skills

Account management

Sales

Strategic relationships

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

PayPal Austin team is seeking an experienced account-focused professional to manage day-to-day merchant relationships, support onboarding and drive revenue through retention and expansion. The role partners with product, engineering, and operations to deliver seamless customer experiences and strategic account plans across PayPal solutions.

The ideal candidate has 5+ years in account management or sales within payments, strong e-commerce knowledge, and a proven track record of high-value account