Strategic Customer Retention & Growth Specialist

Wolters Kluwer; Boise (ID); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

401(k)

FSA/HSA

Commuter benefits

Tuition reimbursement

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer in Boise, ID is seeking a Sales Business Retention Representative who will deepen understanding of customer needs, retain and re-engage customers, and have increased authority to negotiate service terms.

You will collaborate with cross-functional teams, develop retention strategies, analyze customer interactions, generate retention reports, and support sales efforts through data analysis, while participating in-person interviews at Wolters Kluwer offices.

Qualifications

• Must have experience in customer retention or account management.
• Strong communication and negotiation skills for service terms.
• Ability to analyze data and identify retention trends.

Responsibilities

• Engage with existing customers to understand needs and concerns.
• Provide product and service support to resolve issues.
• Develop retention strategies based on feedback.
• Re-engage lapsed customers with targeted communications.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to retention program development.
• Generate reports on interactions and retention metrics.
• Support sales through data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Create personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Tools

CRM software

Job description

Wolters Kluwer in Boise, ID is seeking a Sales Business Retention Representative who will deepen understanding of customer needs, retain and re-engage customers, and have increased authority to negotiate service terms.

You will collaborate with cross-functional teams, develop retention strategies, analyze customer interactions, generate retention reports, and support sales efforts through data analysis, while participating in-person interviews at Wolters Kluwer offices.