Customer Retention & Growth Specialist

Wolters Kluwer; Juneau (AK); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Commission

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen customer relationships, retain existing accounts, and re-engage lapsed customers. You will analyze customer needs and negotiate terms to improve satisfaction and retention.

The role emphasizes collaboration with marketing and sales, data-driven retention programs, and regular reporting on interactions and metrics. Onsite interviews may be required at a Wolters Kluwer office.

Qualifications

• Strong communication and customer service abilities.
• Experience analyzing customer interaction data.
• Familiarity with CRM tools.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen customer relationships, retain existing accounts, and re-engage lapsed customers. You will analyze customer needs and negotiate terms to improve satisfaction and retention.

The role emphasizes collaboration with marketing and sales, data-driven retention programs, and regular reporting on interactions and metrics. Onsite interviews may be required at a Wolters Kluwer office.