Customer Retention & Growth Specialist

Wolters Kluwer; Juneau (AK); On-site; USD 65,000 - 108,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

Paid Parental Leave

Vacation and Sick Time

Commuter Benefits

Tuition Assistance

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States to deepen understanding of customer needs, retain accounts, and negotiate service terms. You will engage with existing customers and provide product and service support to solve issues.

You will develop retention programs, re-engage lapsed customers, analyze interactions, and collaborate with marketing and sales to drive loyal relationships.

Qualifications

• Engage with customers to understand needs
• Provide product and service support to solve issues
• Develop retention strategies from feedback
• Re-engage lapsed customers with targeted communication
• Regularly follow up to ensure contentment
• Contribute to retention programs development
• Generate reports on interactions and retention metrics
• Support sales with data analysis and trend identification
• Coordinate with marketing on retention campaigns
• Assist in creating personalized retention plans

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Communication

Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Tools

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States to deepen understanding of customer needs, retain accounts, and negotiate service terms. You will engage with existing customers and provide product and service support to solve issues.

You will develop retention programs, re-engage lapsed customers, analyze interactions, and collaborate with marketing and sales to drive loyal relationships.