Customer Retention & Revenue Growth Specialist

Wolters Kluwer; Lincoln (NE); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Plan

Paid Parental Leave

Tuition Assistance

Job summary

Wolters Kluwer in the United States seeks a Sales Business Retention Representative to deepen understanding of client needs, retain and re-engage customers, and negotiate service terms with increasing authority.

The role involves analyzing customer interactions, supporting retention initiatives, and collaborating with marketing to align retention campaigns and programs. The position advances customer satisfaction and business growth.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer in the United States seeks a Sales Business Retention Representative to deepen understanding of client needs, retain and re-engage customers, and negotiate service terms with increasing authority.

The role involves analyzing customer interactions, supporting retention initiatives, and collaborating with marketing to align retention campaigns and programs. The position advances customer satisfaction and business growth.