Customer Retention & Growth Specialist

Wolters Kluwer; Montpelier (VT); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative in Montpelier, VT to retain and re-engage customers. You will understand customer needs, negotiate service terms, and contribute to retention programs.

You will analyze customer interactions, generate reports, and support sales with data insights. This role emphasizes collaboration with marketing and cross-functional teams, with a focus on measurable retention outcomes.

Qualifications

• Strong communication and customer engagement skills.
• Ability to analyze customer data and trends to inform retention efforts.
• Experience solving customer issues and maintaining positive relationships.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in creating personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative in Montpelier, VT to retain and re-engage customers. You will understand customer needs, negotiate service terms, and contribute to retention programs.

You will analyze customer interactions, generate reports, and support sales with data insights. This role emphasizes collaboration with marketing and cross-functional teams, with a focus on measurable retention outcomes.