Customer Retention & Engagement Specialist

Wolters Kluwer; Cheyenne (WY); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

401(k)

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen understanding of customer needs and retain accounts. You will negotiate service terms with existing customers and drive retention strategies across product lines.

You will analyze customer data, coordinate with marketing, and support sales through insights gathered from ongoing interactions, ensuring satisfaction and long-term loyalty.

Qualifications

• Excellent communication with customers and cross-functional teams.
• Strong problem-solving and conflict-resolution abilities.
• Ability to analyze customer data to identify trends and retention opportunities.
• Experience with CRM software and data tools is a plus.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communications.
• Conduct regular follow-ups to ensure customer satisfaction.
• Contribute to the development of retention programs.
• Generate reports on customer interactions and retention metrics.
• Support sales through data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Communication

Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytics Mindset

Tools

CRM Software

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen understanding of customer needs and retain accounts. You will negotiate service terms with existing customers and drive retention strategies across product lines.

You will analyze customer data, coordinate with marketing, and support sales through insights gathered from ongoing interactions, ensuring satisfaction and long-term loyalty.