Data-Driven Customer Retention & Engagement Specialist

Wolters Kluwer; Helena (MT); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States to engage with existing customers, understand their needs, and drive loyalty. You will analyze data, craft retention strategies, and collaborate with sales and marketing to optimize campaigns.

The role offers opportunities to negotiate service terms and influence retention programs while reporting on customer interactions and outcomes. Onsite presence may be required during the recruitment process.

Qualifications

• Excellent communication and customer service skills.
• Ability to analyze customer data and identify trends.
• Experience with customer retention and negotiation with customers.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative in the United States to engage with existing customers, understand their needs, and drive loyalty. You will analyze data, craft retention strategies, and collaborate with sales and marketing to optimize campaigns.

The role offers opportunities to negotiate service terms and influence retention programs while reporting on customer interactions and outcomes. Onsite presence may be required during the recruitment process.