Customer Retention & Growth Specialist

Wolters Kluwer; Cheyenne (WY); On-site; USD 63,000 - 108,000; Full time

Job summary

Wolters Kluwer in the United States is seeking a Sales Business Retention Representative to deepen understandings of customer needs, retain and re-engage accounts, and negotiate service terms as appropriate.

You will analyze customer feedback, collaborate with marketing and sales, develop retention plans, and generate reports on interactions and metrics while supporting revenue growth.

Qualifications

• Experience in retaining and re-engaging customers.
• Ability to interpret customer feedback and translate into action.
• Strong communication and negotiation skills.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

Tools

CRM Proficiency

Job description

Wolters Kluwer in the United States is seeking a Sales Business Retention Representative to deepen understandings of customer needs, retain and re-engage accounts, and negotiate service terms as appropriate.

You will analyze customer feedback, collaborate with marketing and sales, develop retention plans, and generate reports on interactions and metrics while supporting revenue growth.