Strategic Customer Planning & Service Lead

Amcor; Appleton, Oshkosh, Neenah (WI, WI, WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Bonus program

Retirement plan with match

Job summary

Amcor is hiring a Customer Planning & Service Lead in North America to develop collaborative solutions with customers and key stakeholders. You will leverage supply chain, transportation, warehousing, and project management expertise to improve service and mitigate risk while engaging with plants and customers.

The role emphasizes data-driven insights, strategic planning, and continuous improvement to drive sales growth and operational excellence.

Qualifications

• Bachelor’s degree strongly preferred.
• 2+ years in Manufacturing, Packaging, and Customer Service / Supply Chain.

Responsibilities

• Drive service improvements to enable ease of doing business with our customers through schedule optimization, order swaps, material substitutions.
• Support strategic customer planning and execution that enables continuous improvement and sales growth.
• Deliver supply chain solutions to customer through robust, collaboratively managed project action plans (safety stocks, reorder points, VMI, transfers, campaigns).
• Prepare content and support business sessions and presentations with the Customer regarding service.
• Build organizational knowledge of customer processes and service expectations through customer advocacy and plant visits.
• Analyze data to identify opportunities and trends (inventory, lead time, on-time completion).
• Engage to mitigate customer risk during events impacting plant capacity or execution.

Skills

Manufacturing knowledge

Customer service

Supply chain

Analytical thinking

Education

Bachelor’s Degree

Job description

Amcor is hiring a Customer Planning & Service Lead in North America to develop collaborative solutions with customers and key stakeholders. You will leverage supply chain, transportation, warehousing, and project management expertise to improve service and mitigate risk while engaging with plants and customers.

The role emphasizes data-driven insights, strategic planning, and continuous improvement to drive sales growth and operational excellence.