Customer Planning & Service Director

Amcor LLC; Oshkosh (WI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Life insurance and disability benefits

Retirement Savings Plan with company match

Tuition Reimbursement

Job summary

Amcor LLC in Oshkosh, Wisconsin is seeking a Director of Customer Planning & Service to lead an integrated Supply Chain organization. The role entails strategic oversight of Supply and Demand Planning, ensuring exceptional customer service, and optimizing inventory.

The ideal candidate will possess 10+ years of leadership experience and a Bachelor’s degree in a related field. The position offers comprehensive benefits including medical plans and flexible time off.

Qualifications

• 10+ years’ experience in operations, customer service, planning, or related leadership roles.
• Preferred APICS – CPIM certification.
• Sound grasp of supply chain information technology and related planning processes.

Responsibilities

• Lead strategic planning and execution of Supply Chain priorities.
• Ensure inventory and service targets are met.
• Build organizational capability through recruitment and development.

Skills

Leadership

Communication

Critical thinking

Results orientation

Education

Bachelor's degree in Business, Supply Chain, or related field

MBA preferred

Job description

Company Overview

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle, our core value and integral to how we do business. Our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future.

Role Overview

The Director of Customer Planning & Service leads an integrated Supply Chain organization dedicated to delivering exceptional customer service, optimizing inventory and driving critical business initiatives. This role provides strategic oversight of functions that may include Supply Planning, Demand Planning, Supply Chain Analysis, and Customer Service. As a key member of the Business Unit Leadership Team, the Director shapes and executes strategies that align supply chain capabilities with business objectives. The position champions a culture of engagement, high performance, quality, and continuous improvement, fostering collaboration across teams and functions.

Responsibilities

• Lead strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives.
• Create and lead a unified culture via a shared vision & strategies that deliver positive end-to-end experiences for plants and customers.
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory.
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence.
• Identify and implement processes that improve lead‑times, cost, and service by continuously monitoring and analyzing the flow of goods through Amcor’s complex system of inventories and production assets.
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enable service excellence to customers.
• Build organizational capability through recruitment, development, and retention of top talent, including robust performance reviews, clear annual objectives, talent reviews, and succession plans.
• Act as a strategic partner with Operations, suggesting scheduling priorities and service trade‑offs to optimize performance.

What We Value

• Ability to communicate effectively and positively influence directly and indirectly.
• Results orientation that delivers on key business objectives, high accountability and resiliency.
• Strong leadership within a dynamic Supply Chain team.
• Critical thinking that enables innovative solutions, continuous improvement and learning.
• Growth mindset that embraces challenges and acts as a positive agent of change.
• Effective knowledge of products, systems, and manufacturing processes.

What We Want From You

• Bachelor’s degree in Business, Supply Chain, or a related field; MBA preferred.
• 10+ years’ experience in operations, customer service, planning, or related leadership roles.
• Preferred APICS – CPIM certification.
• Sound grasp of supply chain information technology and related planning processes/systems.
• Travel requirements: 10‑20%.

Benefits

• Medical, dental and vision plans.
• Flexible time off, starting at 80 hours paid per year for full‑time salaried employees.
• Company‑paid holidays starting at 8 days per year, varying by location.
• Wellbeing program & Employee Assistance Program.
• Health Savings Account/Flexible Spending Account.
• Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits.
• Paid Parental Leave.
• Retirement Savings Plan with company match.
• Tuition Reimbursement (dependent upon approval).
• Discretionary annual bonus program (initial eligibility dependent upon hire date).

Equal Opportunity Employer

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the “Know Your Rights: Workplace Discrimination is Illegal” Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224‑313‑7000 and let us know the nature of your request and your contact information.