Strategic Customer Onboarding Coordinator (Hybrid)

McKesson; Irving (TX); Hybrid; USD 61,000 - 102,000; Full time

Job summary

McKesson is seeking a Strategic Customer Onboarding Project Coordinator to drive successful onboarding initiatives from kickoff to implementation. You will coordinate timelines, milestones, risks, and deliverables while partnering with Sales, Operations, Credit, Regulatory, Pricing, and Finance.

The role focuses on strategic, high-visibility implementations and flexibly supports broader onboarding needs in a fast-paced environment.

Qualifications

• Degree or equivalent with 2+ years of relevant experience.

Responsibilities

• Coordinate customer onboarding projects from kickoff through implementation, including project plans, timelines, milestones, risks, issues, and deliverables.
• Serve as a key point of contact for assigned onboarding initiatives, helping ensure alignment across internal teams, stakeholders, and customers.
• Support complex or high-visibility customer implementations by preparing status updates, tracking open items, escalating risks, and maintaining clear communication with stakeholders.
• Partner cross-functionally with teams such as Sales, Operations, Credit, Regulatory, Pricing, and Finance to support onboarding readiness and execution.
• Provide operational onboarding support as needed, including validating requirements, supporting account readiness, and helping ensure onboarding timelines and service expectations are met.
• Analyze onboarding and project data to identify risks, track progress, and provide insights that support leadership updates and process improvement.
• Identify opportunities to improve onboarding processes, scalability, and the overall customer experience.
• Other duties may be assigned as needed to meet company goals.
• This role is designed to provide flexible support across the Customer Onboarding organization.

Skills

Project coordination

Cross-functional collaboration

Attention to detail

Adaptability

Data analysis

Communication

Microsoft Office

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Smartsheet

Salesforce

SAP

SharePoint

Job description

McKesson is seeking a Strategic Customer Onboarding Project Coordinator to drive successful onboarding initiatives from kickoff to implementation. You will coordinate timelines, milestones, risks, and deliverables while partnering with Sales, Operations, Credit, Regulatory, Pricing, and Finance.

The role focuses on strategic, high-visibility implementations and flexibly supports broader onboarding needs in a fast-paced environment.