Client Success & Implementation Lead

McKesson Corporation; North Carolina; On-site; USD 72,000 - 120,000; Full time

Job summary

McKesson is seeking a post-sale client success lead in the United States to ensure onboarding, adoption, and measurable value realization. You will serve as the primary client partner and coordinate internal teams to translate clinical needs into effective product use and insights.

The role requires 4+ years in project management with client implementations, strong cross-functional collaboration, and a proven ability to drive outcomes and ROI through data-driven storytelling.

Qualifications

• 4+ years of project management experience in enterprise environments.
• Experience in client implementations and account management.
• Ability to influence cross-functional teams without direct authority.
• Strong client-facing skills, including escalation and performance management.

Responsibilities

• Own end-to-end post-sale client success, from implementation through sustained performance.
• Lead complex client implementations and onboarding across cross-functional teams.
• Translate client workflows into effective product utilization and reporting solutions.
• Coordinate internal teams to align execution and resolve issues.
• Monitor account health, proactively managing risks and opportunities.
• Deliver against contractual, clinical, and performance commitments.
• Use patient-level and aggregate data to demonstrate outcomes and ROI.
• Lead client escalations to timely resolution with clear accountability.
• Act as a trusted advisor to clients and an internal subject-matter resource.

Skills

Project management

Client implementation

Cross-functional leadership

Executive-level communication

Risk management

Education

Bachelor's degree or equivalent

Job description

McKesson is seeking a post-sale client success lead in the United States to ensure onboarding, adoption, and measurable value realization. You will serve as the primary client partner and coordinate internal teams to translate clinical needs into effective product use and insights.

The role requires 4+ years in project management with client implementations, strong cross-functional collaboration, and a proven ability to drive outcomes and ROI through data-driven storytelling.